gbaji Privacy Policy
When you open an account or use our services on gbaji, certain personal information is shared with us. This policy explains in detail — what information we collect, why we collect it, and how we keep it secure.
General Overview of This Policy
gbaji is an online gaming and betting platform operated for users in Bangladesh. Protecting your personal information is very important to us. This Privacy Policy ("Policy") applies to all services provided through the gbaji website and mobile application.
Before reading this policy, it may be helpful to read our Terms and Conditions, as both documents together define the relationship between you and gbaji. If you do not agree to this policy, you will not be able to use our services.
By using gbaji, you are considered to have consented to the collection and use of information as described in this policy. We may update this policy at any time, and we will notify you as far in advance as reasonably possible before any changes take effect.
What Information We Collect
Various types of information are collected when you register an account on gbaji, use our services, or contact us. These types are described in detail below.
1.1 Information You Provide Directly
- Full name, date of birth, and national ID or passport number (for identity verification)
- Mobile number and email address
- Financial transaction details, such as bKash, Nagad, Rocket, or Upay account numbers
- Username and password set for your account (passwords are always encrypted — we never store them in plain text)
- Content of support requests or complaints, including any attached files
1.2 Automatically Collected Information
- IP address, browser type and version, operating system, and device model
- Site browsing history, number of page views, session duration, and click patterns
- Login and logout times, bet placement times and amounts, deposit and withdrawal logs
- Data collected through cookies and similar tracking technologies (see Cookie Policy below)
1.3 Information Received from Third Parties
We may receive limited information from identity verification agencies or financial transaction processors — primarily for fraud prevention and compliance with anti-money laundering (AML) regulations. This information is used only where necessary.
Purpose of Using Information
gbaji uses your information only for specific and legitimate purposes. Each purpose is described separately below.
2.1 Account Management and Service Delivery
Your core information is essential for creating and verifying your account, securing your login, and processing deposit and withdrawal requests. Your mobile wallet details are required to complete financial transactions via bKash, Nagad, Rocket, and Upay.
2.2 Security and Fraud Prevention
We analyse IP logs, device information, and transaction patterns to protect you from unauthorised account access, suspicious transactions, and account hijacking. This information is also used to detect the creation of multiple accounts or bonus abuse.
2.3 Ensuring Responsible Gaming
We monitor your betting behaviour to identify signs of excessive play and to offer support where needed. In line with gbaji's Responsible Gaming Policy, player protection is our highest priority.
2.4 Customer Support
When you contact us via live chat or email, we retain a record of that conversation. This allows us to provide faster assistance with the same issue in future and to improve our service quality.
2.5 Analytics and Improvement
We analyse overall user behaviour patterns to improve the platform's performance and experience. Information used for this purpose is generally aggregated and anonymised.
Policy on Sharing Information
gbaji does not sell your personal information to third parties for commercial purposes. However, limited information may be shared in certain specific circumstances.
3.1 Service Support Providers
We use trusted third-party services for payment processing, identity verification, cybersecurity, and data storage. These providers receive information only for the specific contractual tasks they perform and are required to comply with our privacy standards.
3.2 Legal Obligations
If we receive a legal directive from a competent authority or a court order, we may provide the required information in accordance with that directive. In such cases, we share only the information that has been specifically requested.
3.3 Corporate Changes
If gbaji undergoes a merger, acquisition, or sale of assets, user information may be transferred. Even in such cases, the standards of this policy will be maintained and users will be notified in advance.
3.4 With Your Consent
Outside of the three cases above, we will obtain your direct permission before sharing your information for any other purpose.
Cookie Policy
Cookies are small text files stored on your device that help the website remember your preferences and session information. gbaji uses several types of cookies.
4.1 Essential Cookies
The website cannot function properly without these cookies. They are essential for maintaining login sessions, saving form data, and managing security tokens. You cannot disable them.
4.2 Functionality Cookies
These cookies are used to remember your language preference, site theme, and other personalisation settings. Disabling them may reduce the quality of your experience.
4.3 Analytics Cookies
We use analytics cookies to understand how users interact with the site. This information is collected anonymously and is used solely for improvement purposes.
4.4 Cookie Controls
You can block or delete cookies from your browser settings. However, please note that disabling essential cookies may cause some services to stop working properly.
Data Retention and Security
5.1 Retention Period
We retain your information for as long as your account is active. After an account is closed, some information may be kept for a defined period due to legal obligations, dispute resolution, or financial audit requirements. When information is no longer needed, it is securely deleted or anonymised.
5.2 Technical Safeguards
gbaji uses SSL encryption, firewalls, access controls, and regular security audits to keep your information secure. Passwords are always stored in hashed form — no staff member can see your actual password.
5.3 Staff Training
Staff members who have access to your personal information are trained in privacy standards and bound by contract. Only the minimum information necessary is made available to the relevant staff member (principle of least privilege).
5.4 Response to Data Breaches
If a data breach occurs, we will analyse it promptly and notify affected users as soon as possible. Remedial action will be taken where necessary.
Your Rights and Controls
As a gbaji user, you have certain fundamental rights over your own information. These are listed below.
6.1 Right to Access Information
You may request at any time to know what information we hold about you. We will provide that information within a reasonable timeframe.
6.2 Right to Correct Information
If any of your information is incorrect, you may request that it be corrected. Some account details can be changed directly from your profile settings; for others, please contact support.
6.3 Right to Request Deletion
After closing your account, you may request that your personal information be deleted. However, financial transaction records or dispute-related information may need to be retained for a defined period for legal reasons.
6.4 Right to Object to Processing
If you object to the processing of your information for marketing or analytics purposes, you may inform us. We will take appropriate action accordingly.
6.5 How to Exercise Your Rights
To exercise any of the above rights, please contact our support team via live chat or email. We provide assistance in both Bengali and English, 24 hours a day, 7 days a week.
Age Restrictions and Protection
All gbaji services are intended solely for individuals aged 21 and above. We do not intentionally collect any information from minors.
Date of birth verification is mandatory at the time of account registration. If we become aware that a minor has opened an account, that account and all associated information will be deleted immediately and any transactions will be cancelled.
If a parent or guardian believes their child is using gbaji without authorisation, they may contact us directly. We will take the necessary steps to address the matter promptly.
Third-Party Links and Services
If the gbaji platform contains links to external websites, those sites are governed by their own privacy policies. We are not responsible for the information collection or usage practices of those sites.
We recommend that you read the privacy policy of any external website before using it.
Policy Changes and Updates
gbaji may update this Privacy Policy from time to time. For significant changes, we will notify you in advance via your account email or through a notification within the platform.
Continued use of the platform after an update will be taken as your agreement to the new policy. If you do not agree to the new policy, please contact support to close your account.
The date of the most recent update is shown at the very bottom of this page. You are advised to always read the latest version.
Contact and Complaint Resolution
If you have any questions, concerns, or complaints about this Privacy Policy, you may contact us directly.
10.1 Support Channels
- Live Chat: 24/7, available at the bottom right of the site when logged in
- Email: [email protected]
Our support team provides assistance in both Bengali and English. You can find full details about gbaji's operations and contact information on our About Us page.
10.2 Complaint Process
If you wish to raise a complaint about how your information is used, please send us the details by email. We will provide an initial response within 7 business days and will work to resolve the issue within 30 days.
This Privacy Policy was last updated: June 2025 — previous versions may be available on request.